Warranty and support
Automatic traffic barrier warranty
Each Dofygate solar powered barrier comes with a year of parts and labour cover from the day it arrives, and our team in Norfolk keeps supporting it for its whole working life.
Dofygate team? Log in to the DOFY.io adminA full year's cover
Should a fault appear in the first 12 months, we repair or replace the barrier free of charge. Faults caused by a discharged battery, or damage to the outside of the cabinet, fall outside the cover.
Repair or replacement
We choose whichever gets you running fastest. If we swap the barrier, we deliver the replacement and take the faulty unit away.
30-day satisfaction return
If the barrier does not perform as you expected during its first month, send it back for a refund, less the cost of any parts needed to repair external damage.
Beyond the first year
After year one, support continues as a paid service and breakdown repairs are charged at a capped rate. You can also buy an extended warranty.
Warranty terms in brief
Who is covered. The person or business that bought the barrier, at its original delivery address. If either changes, let us know within 30 days of delivery and the cover transfers.
Accessories and spares. Parts supplied with the barrier, and parts added later and fitted to our instructions, are covered too. Adding parts never shortens the original warranty.
Raising a claim. Phone 01263 493102 or write to Dofygate Ltd at Manor Farm, Calthorpe, Norwich NR11 7QR. We fix most issues on that first call; if we cannot, a replacement arrives within 48 hours through our pallet swap-out.
This is a summary of the Dofygate warranty. Ask us for the full terms.
Protect your fleet
Pair an extended warranty with annual servicing to keep every automatic traffic barrier dependable well beyond its first year.
Need help with a barrier?
Book a meeting
Pick a 30-minute video or phone call with John Alston, our Commercial Director, at a time that works for you.
Choose a timeSend an enquiry
Tell us about the entrance and the traffic using it, and you will have advice and a price inside a working day.
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Warranty questions
Let us know which barrier you have and what it is doing, or ask about extending your cover. You will hear from us inside a working day.
- Phone us on 01263 493102
- Write to sales@dofygate.co.uk
- Or book a meeting with John at a time to suit you
